Josh Baulch

ABOUT ME

I'm an operations leader who turns messy, high-pressure work into calm, repeatable systems. Across 25+ years in live events, international travel, and IT operations, I've learned that reliable outcomes come from the unglamorous parts: clear ownership, solid documentation, and following through until the work is actually done. As Director of Operations at NocTel Communications, I bring that structure to a growing communications company so the team can move fast without losing the customer care that built it.

DIRECTOR OF OPERATIONS

NocTel Communications

Headquartered in Washougal, Washington, USA

CURRENT LOCATION

Vancouver, WA. USA

INTERESTING FACTS ABOUT ME

Traveled to over 46 countries
Laid and taped over 50 miles (80km) of event cabling since 2010
Has worked over 130 large concert experiences
Refurbishes and sells upcycled antiques on Etsy
Drinks about 39 gallons (149 liters) of coffee a year

CURRENT WORK

EXPERIENCE

2026-PRESENT

Director of Operations

NOCTEL COMMUNICATIONS

Lead daily operations across customer support, accounting coordination, HR-related management, vendor oversight, and regulatory compliance for a communications provider serving customers throughout the United States.
Partner directly with the CEO to bring structure, accountability, and follow-through to a fast-growing company, reducing executive load and keeping cross-functional work on track.
Build and maintain company-wide standard operating procedures and runbooks that remove single points of failure and make each role repeatable.
Own regulatory compliance across FCC, USAC, WA UTC, and OR PUC, maintaining reporting calendars and ensuring on-time submissions.
Direct the customer support function and formalize the customer-care model so every client gets a consistent, responsive experience.

PAST EXPERIENCE

EXPERIENCE

2013-2026

Director, Meetings, Engagement & Travel

ICANN - Internet Corporation for Assigned Names and Numbers

Led operations for ICANN's global public meetings and international travel department, directing both strategy and day-to-day execution across a distributed, multi-stakeholder organization.
Managed international travel operations exceeding $20M annually, controlling costs while coordinating complex logistics across the community, board, and staff.
Owned the organization's stakeholder engagement platform (CES, built on Salesforce), restructuring tools to align with the FY2026 to 2030 Strategic Plan and shifting measurement from activity to outcomes.
Drove platform adoption through a full training and change management program, including multi-module guides, videos, and quick references, paired with a staff engagement handbook that established one common way of working.
Analyzed and redesigned departmental workflows and provided operational direction to direct reports and partner teams, improving efficiency and consistency.

2010-2013

Tradeshow Manager

LEVITON - Network Solutions

Directed the operational and logistical management of all Leviton Network Solutions trade shows.
Reduced operational overhead through smarter purchasing of trade show materials.
Managed a budget exceeding $750,000.
Researched and developed new marketing and business opportunities.

2007-2009

Director of Operations

& Event Production

RHINO STAGING & EVENT SOLUTIONS

Directed operational management of stagehand labor for corporate and industrial events.
Improved employee morale and client relations through better training and communication.
Reduced operational overhead while increasing productivity.
Built life-safety and leadership training programs covering supervisory skills, aptitude testing, and skill retention.

2006-2007

Event Manager

COMCAST ARENA - Global Spectrum

Consulted and managed events for a 6,000-seat arena and conference center, working with clients, exhibit managers, promoters, convention representatives concerning physical setup needs, requirements and expectations for their events.
Provided event staffing for operations, audio/visual, telecommunications, conversions, housekeeping, engineering, security, catering, box office and guest services.
Created and prepared detailed AutoCAD drawings, layouts, diagrams, instructions, setup requirements for each event and distributed to appropriate staff.
Conducted inspections of facilities to ensure that event plans were properly followed for events and enforced compliance with applicable fire, building, safety codes and laws.
Settled event invoices with clients for the costs of services provided.

2000-2006

Production Manager &

Media Support Services Supervisor

CENTRAL WASHINGTON UNIVERSITY

Built and administered a digital asset management system for equipment tracking, supply management, invoicing, and statistical reporting on assets, production hours, and usage, replacing manual processes with a single source of truth.
Created and ran the university's event management program from the ground up, establishing the processes and standards used across university clients and events.
Developed and delivered technical training and documentation for students, faculty, and outside clients on operating and troubleshooting audio-visual, lighting, and multimedia systems.
Taught courses in event management and production, covering design, venue layout, and supervisory leadership.

EDUCATION

1999-2003

Bachelor Degree

CENTRAL WASHINGTON UNIVERSITY

Bachelor of Arts in Theatre Arts,

with an emphasis on Technology & Design.

Ellensburg, WA. USA

EXPERTISE

OPERATIONAL DISCIPLINE

Builds structure where it is missing, turning inconsistent, high-pressure work into documented, repeatable systems so nothing depends on memory or heroics.

PEOPLE-FIRST LEADERSHIP

Leads with clear expectations, honest and early feedback, and steady follow-through, holding teams accountable while keeping the work sustainable and the culture human.

PLANNING AND FORESIGHT

Brings methodical planning to fast-moving environments, connecting daily execution to the larger strategy so work gets built right the first time.

CONTACT

Membership

SKILLS

Operations Management and Service Delivery, Expert

Team Leadership, Coaching and Performance Management, Advanced

Project Management, Advanced

Process Design, SOP and Runbook Documentation, Advanced

Change Management and Training Adoption, Advanced

Google and Microsoft Office Suite, Advanced

SELECTED WORK

CLIENTS

Additional work examples of presentations or reports are available upon request.